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Terms and Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Collins & Brooks, reachable via info@collinsandbrooks.com.

1. Applicability

By placing an order on our website, you agree to these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions and information on our website are accurate and up to date. However, typographical errors or inaccuracies may occasionally occur.

3. Orders & Payment

Orders are processed only after full payment has been received. Available payment methods may vary depending on the customer’s country or region. Customers are responsible for checking which payment methods are available in their location.

4. Processing & Delivery

Processing time: 1–3 business days
Shipping time: 3–7 business days depending on location
Orders are shipped directly from our overseas supplier warehouse

5. Returns & Cancellations

Please refer to our separate Return Policy for all return conditions and procedures.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information confirms that the package was delivered to the address provided by the customer. Customers are responsible for carefully checking their shipping information before completing an order.

7. Intellectual Property

All content on this website, including text, images, branding, and logos, is the property of Collins & Brooks New York and may not be copied, reproduced, or used without written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@collinsandbrooks.com. We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Netherlands.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.