Shipping & Delivery

At Collins & Brooks New York, we strive to deliver your order as quickly and smoothly as possible. Below you can find all information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1–3 business days. Once your order has been shipped, you will receive an email containing your tracking information.

Delivery Time

The average shipping time is approximately 3–7 business days depending on your location. Please note that delays may occur during busy periods or due to customs procedures.

Shipping Method & Origin

All orders are shipped directly from our overseas supplier warehouse. Depending on the destination country, customs duties, import taxes, or clearance fees may apply.

Shipping Costs

Shipping costs are calculated and displayed at checkout. Costs may vary depending on the package weight, destination, and selected shipping method.

Shipping Responsibility

• If the tracking information confirms delivery, responsibility for the package lies with the customer.

• Please carefully check your shipping address before completing your order. Any address errors must be reported within 24 hours after placing the order.

Contact

For any questions regarding shipping or delivery, please contact us at:

Email: info@collinsandbrooks.com